Privacy Policy

Effective Date: October 17, 2026

At WarrantyHub, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile app and website (collectively, the "Service").

By using WarrantyHub, you agree to the practices described in this policy. If you do not agree, please do not use our Service.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, and account credentials (when you sign up with Apple, Google, Facebook, or email).
Warranty Data & Receipts: Product details, purchase dates, warranty periods, receipt images, and any notes you add.
Automatically Collected Data: Device information, IP address, app usage analytics (anonymous), and crash reports to improve the Service.

      Important: We never manually read your emails. We only use secure machine-learning algorithms to analyze email data for the sole purpose of automatically importing receipts and warranty information.
    

2. How We Use Your Information

We use the information we collect to:

Provide and improve our warranty management service (track warranties, send reminders, organize receipts).
Process and analyze receipt images and warranty data using AI to automatically extract key details.
Send you important notifications about expiring warranties.
Improve our Service through analytics and bug fixes.

3. How We Share Your Information

We never sell, rent, or share your personal information with any third parties for marketing or advertising purposes.

We may share data only in these limited situations:

With trusted service providers who help us operate the Service (e.g., cloud hosting, email delivery, analytics) under strict confidentiality agreements.
If required by law, court order, or government request.
In the event of a business transfer (merger, acquisition, or sale of assets), your information may be transferred as part of that transaction.

4. Third-Party Services & Integrations

We use the following third-party services:

AWS (Amazon Web Services): To securely store your data and run our databases.
Google Services: We request the minimum necessary permissions:
- Read-only email access – solely for automatic receipt import via machine learning (we never read emails manually).

Your Google access tokens are stored in an encrypted format and are deleted immediately when you disconnect the integration.

5. Data Retention and Deletion

We keep your data only as long as necessary to provide the Service. You can delete your account and all associated data at any time from the app settings. Upon deletion, we will permanently remove your personal information, warranty data, and receipt images within 30 days.

Google access tokens are retained only while the connection is active. When you disconnect, we immediately delete all associated tokens, revoke our access at Google, and stop accessing your Google data. Warranties and items already imported from Gmail stay in your app until you delete them or delete your account.

6. Data Security

We take reasonable and appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. This includes encryption, secure servers, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.

7. Google User Data (Gmail)

If you choose to connect your Gmail account, WarrantyHub asks Google for one Gmail permission: read-only access (gmail.readonly). We cannot send, delete, or change your emails. This section explains what we do with that data.

What we access

First sync: we search your Primary inbox for purchase emails from the last 24 months (or from a start date you pick). The search only matches subject lines like "order confirmation", "receipt", "invoice", "refund", or "return approved".
Ongoing sync: after that, we run periodic background checks for new emails, at most every 6 hours and typically about once a day, or when you tap sync. New emails are first screened by automated keyword rules on our servers; emails that don't look like purchases are skipped.
For a likely purchase or refund email, we read its sender, subject, date, text, and any receipt attachments (PDF or image).

How we use it

Only to find your purchases and add them to your WarrantyHub dashboard: product, store, order number, order date, price, delivery and return dates, and warranty details. We also use refund emails to remove items you returned.
Email content is processed by Google Gemini (through the Gemini API) to pull out these purchase details automatically. Gemini is the only AI model that processes your email content.
To monitor and debug this AI extraction, we use Langfuse, an LLM observability (monitoring) tool. Langfuse receives only operational metadata about our AI requests (such as timing, model, and token counts). Email content and the purchase details extracted from it are masked before tracing. This data is not used to train AI models. Langfuse holds only this operational metadata, and it is kept according to the retention settings of our Langfuse plan.
To look up the warranty terms for an item, we search the web using the brand, model number, and store name extracted from your purchase email. These search terms are sent to our web-search and scraping services (Firecrawl, Scrapfly, and Scrape.do), which return and fetch public web pages such as manufacturer warranty pages. No email text, sender, or account information is sent to them.
We do not use your Gmail data to train or improve AI or machine-learning models, including generalized models.
We do not use your Gmail data for advertising, and we do not sell it.

How we store it

We do not keep full copies of your emails. We store the purchase details we extract, and up to 3 receipt attachments per order in our secure file storage.
For each detected purchase email we briefly keep its subject line and sender to prevent duplicates. These are erased after 72 hours, and the scan record itself is deleted after 30 days. Order records that are no longer linked to an item in your dashboard are deleted after 90 days.
Your Google access token is stored encrypted.

How we share it

We share Gmail data only with the service providers we need to run this feature: Google Gemini (to extract purchase details), Langfuse (to monitor and debug that extraction), Firecrawl, Scrapfly, and Scrape.do (to look up warranty terms using only brand, model number, and store name), and our hosting, database, and file-storage providers. We do not share it with anyone else, except to comply with the law or as part of a merger or sale of the business, with notice to you.

Who can see it

No person at WarrantyHub reads your emails. Your emails are processed automatically.
We will only look at Gmail-derived data (such as an extracted order) if you ask us to and agree to it (for example, when you contact support about an import), if it is needed for security purposes such as investigating abuse, or if the law requires it.

Your choices: disconnect, delete, revoke

Disconnect in the app: disconnecting Gmail in WarrantyHub deletes your stored Google token, revokes WarrantyHub's access at Google, and stops all reading of your Gmail.
Imported items: warranties and items already imported from Gmail stay in your app until you delete them, or until you delete your account (see Section 5).
Revoke access at Google: you can also remove WarrantyHub's access at any time at https://myaccount.google.com/permissions.
To ask us to delete your Gmail-derived data, email support@warrantyhub.info.

WarrantyHub's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Children's Privacy

Our Service is not directed to children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email at the address associated with your account and update the "Effective Date" at the top of this page. Your continued use of the Service after the changes take effect means you accept the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

support@warrantyhub.info

We will respond to your inquiry within 30 days.

Last updated: October 17, 2026